Terms of service

Terms of Service

OVERVIEW

Welcome to ANOENA! Throughout the site, the terms “we”, “us” and “our” refer to ANOENA. ANOENA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (“Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

You agree to provide accurate, complete, and current information when making purchases or creating an account.

You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

SECTION 2 – PRODUCTS

We make every effort to display products and colors accurately. However, actual product colors and appearance may vary depending on your device settings and screen display.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities of products
Refuse orders at our discretion

SECTION 3 – ORDERS

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion.

Once an order is confirmed, cancellation requests may not be possible.

All purchases are subject to our Return & Refund Policy.

You agree that purchases made through our store are for personal use only and not for resale.

SECTION 4 – PRICING & PAYMENT

Prices are subject to change without notice.

You agree to provide accurate billing and payment information for all purchases.

Applicable taxes, shipping fees, customs duties, or import charges may apply depending on your location.

SECTION 5 – SHIPPING & DELIVERY

Delivery timelines are estimates only and are not guaranteed.

ANOENA is not responsible for delays caused by:

Courier services
Customs clearance
Natural events or circumstances beyond our control

Risk of loss passes to you once the order is handed over to the shipping carrier.

SECTION 6 – RETURNS & REFUNDS

We offer a 7-day return policy from the date of delivery.

To be eligible:

The product must be unused and in original packaging
Proof of purchase is required
An opening/unboxing video is mandatory for claims related to damage, missing items, or wrong products

Returns without prior approval will not be accepted.

Sale items and gift cards are non-refundable.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website including logos, graphics, images, videos, text, and designs are the property of ANOENA or its licensors and are protected by copyright and trademark laws.

You may not reproduce, copy, distribute, or use any content without prior written permission.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools or services. These tools are provided “as is” without warranties or guarantees.

Your use of third-party tools is entirely at your own risk.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

Use of third-party websites is at your own discretion and risk.

SECTION 10 – SHOPIFY SERVICES

Our store is hosted by Shopify. While Shopify powers our store infrastructure, all purchases and transactions are made directly with ANOENA.

Shopify is not responsible for products sold by ANOENA.

SECTION 11 – PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

SECTION 12 – USER FEEDBACK

Any reviews, suggestions, feedback, or submissions provided by you may be used by ANOENA without restriction or compensation.

You agree that your submissions will not violate any law or third-party rights.

SECTION 13 – ERRORS & INACCURACIES

Occasionally there may be typographical errors or inaccuracies related to pricing, product descriptions, or availability.

We reserve the right to correct errors and cancel affected orders without prior notice.

SECTION 14 – PROHIBITED USES

You may not use the Services:

For unlawful purposes
To violate laws or regulations
To distribute malware or harmful code
To spam, phish, or scrape data
To infringe intellectual property rights
To interfere with website security or operations

Violation may result in immediate termination of access.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time without notice if you violate these Terms.

SECTION 16 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, secure, or error-free service.

SECTION 17 – LIMITATION OF LIABILITY

ANOENA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless ANOENA and its affiliates from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.