Privacy Policy

ANOENA operates this store and website, including all related information, content, features, tools, products, and services to provide you with a seamless shopping experience (“Services”). Our store is powered by Shopify, which helps us provide and improve our Services.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, purchase from, or communicate with us through our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

Contact Information

Name
Billing and shipping address
Phone number
Email address

Payment Information

Credit/debit card details
Payment confirmation
Billing information

Account Information

Username and password
Preferences and settings

Order & Transaction Information

Products viewed or purchased
Cart and wishlist activity
Returns, exchanges, and order history

Communication Information

Messages sent to our customer support

Device & Usage Information

IP address
Browser type
Device information
Website interaction and browsing activity

How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and similar technologies
From service providers and partners who help operate our business

How We Use Your Information

We use your information to:

Provide and Improve Services

Process payments and orders
Deliver products
Manage returns and exchanges
Improve shopping experience
Personalize recommendations

Marketing & Promotions

Send promotional emails or messages
Show relevant advertisements

Security & Fraud Prevention

Verify accounts and transactions
Prevent fraud and unauthorized activities

Customer Support

Respond to inquiries and provide assistance

Legal Compliance

Comply with applicable laws and regulations

Sharing of Personal Information

We may share your information with:

Shopify and related service providers
Payment gateways and shipping partners
Marketing and analytics providers
Government authorities when legally required

We do not sell your personal information.

Shopify & Third-Party Services

Our store is hosted on Shopify. Your information may be processed by Shopify and its partners to help provide secure payments, analytics, and shopping functionality.

To learn more, visit:

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze traffic and usage
Provide personalized advertisements

You can manage cookie preferences through your browser settings.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Data Security

We take reasonable measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Request data portability

To exercise any of these rights, contact us using the details below.

International Transfers

Your information may be stored and processed outside your country of residence, including through Shopify’s global infrastructure and service providers.